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Category: Principles

From Stuck to Stepping Up: Practical Financial Tips for Getting Back on Track

Financial Tips. You hit search for “financial advice,” wallet feeling lighter than air, and BAM! Every article paints a picture…

Building a Customer-Centric Culture Within Your Organization – The Ultimate Guide to Exceptional Customer Service Part 3

In today’s competitive landscape, the heartbeat of every successful organization is its unwavering commitment to the customer. A customer-centric culture…

Understanding Customer Needs and Expectations: The Ultimate Guide to Exceptional Customer Service Part 2

Last time we discussed the “why?” of exceptional customer service and part of the “how?”. This second part of this…

The Ultimate Guide to Exceptional Customer Service: Why?

In the cutthroat world of business, where competition is fierce and customer expectations are ever-rising, exceptional customer service is no…

Don’t Be Penny Wise, Pound Foolish: Why Cutting Corners on Projects Backfires

We’ve all been there. You have a project in mind, maybe a home renovation or a car repair. You’re excited,…

Setting Realistic Goals – An honest conversation with Samson

Motivational speakers have been accused of deceiving people, especially into overstating their own potential. While the idea behind motivational speaking…

5 ISSUES WHICH CAN EXPLODE WITH GREAT DAMAGE

I remember talking to Clive Malunga – of Jenaguru Arts Centre – about fireworks. In Malunga’s event planning experience fireworks…